We want you to know that we’re committed to providing you with the flexibility and support you need. For instance, our company offers a refund policy for clients who may not be satisfied with their results, even after three revisions. If you meet the conditions outlined below, our refund policy will be applicable, ensuring you have peace of mind and confidence in our services.
Order delivered late
Our commitment to delivering your academic services on time is a top priority, given our role as an academic service provider. Furthermore, our customer service team is available around the clock, 24/7, to assist you with any delivery-related issues. However, although it’s a rare occurrence, we believe it’s important to keep you informed in advance. Therefore, the following conditions apply if you decide to use our refund policy:
- If the due date has passed, and you find it impossible to submit the assignment under any circumstances, you may request a full refund. Please keep in mind that we will only consider the deadline you initially provided when you placed your order.
- Our refund policy comes into play when your instructor deducts marks due to the late delivery of your order. Therefore, you’ll need to provide genuine evidence to support your claim.
We value your trust and aim to provide a smooth experience. Our refund policy is here to ensure fairness and transparency in the rare event of a late delivery. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team. Your satisfaction is our priority.
The paper is of poor quality.
We take pride in delivering high-quality academic services, and although such issues are exceedingly rare, we want to assure you that your satisfaction is our priority. In the unlikely event that you feel your paper did not meet your expectations, you may request a refund under the following conditions:
- If your paper contains 100% plagiarism, all we need is a Turnitin report to substantiate your claim. We also encourage our customers to let us know about any concerns in advance so that we can promptly address the issue. However, if you opt for a refund, we will require authentic proof to process your request.
- When it comes to paper quality, we have a dedicated and professional team that consistently delivers top-notch and original work. We also offer our customers the option of a complete revision to ensure their satisfaction. In the rare event that you are still not satisfied with the quality, we kindly request you to provide evidence of subpar work if you choose not to use the revision option. In such cases, you may also request a refund if the paper does not meet your standards.
Please keep in mind that the revision policy becomes applicable when you choose to use it.
Upon your request for a refund due to poor quality, our experts will thoroughly review your paper, and if your claim is substantiated, we will process your refund promptly and with care.
We believe in a collaborative relationship, and your timely feedback is crucial. As our valued customer, we kindly ask that you thoroughly review the document and promptly inform us of any issues so that we can address them effectively. Your trust is important to us, and we are here to ensure your academic needs are met to the best of our ability.
Payment problems
It’s perfectly normal for some technical glitches to arise during payment processing, but we’re here to assist you in case you encounter any of the following issues:
- If you ever find that you’ve unintentionally made double payments for the same order, please do not hesitate to reach out to us at any time. Our customer support team will thoroughly review your claim, and if it qualifies, we will promptly refund the excess charges.
- It’s worth noting that these technical issues primarily stem from payment companies. Therefore, we recommend that our clients also get in touch with the payment companies to address and resolve any technical issues that may arise.
- Your convenience and peace of mind are important to us, and we’re committed to making sure your payment experience is as smooth as possible. If you have any questions or encounter any payment-related challenges, please feel free to contact us.
You can cancel your order within 24 hours only.
If you happen to change your mind and need to cancel your order for any reason, please let us know within 24 hours of the initial order placement. We’ll do our best to accommodate your request.
However, please be aware that if you wish to cancel after this 24-hour window has passed, you won’t be able to cancel the order anymore. In such cases, you can consider switching the order instead but do keep in mind that the rates for the new order may vary based on factors such as the number of pages, the deadline, and your academic level.
We understand that circumstances may change, and we’re here to assist you to the best of our ability. Your satisfaction is important to us, and we appreciate your understanding.
Failing to get a Pass
You can trust DNP Project Help to deliver top-notch papers. It’s crucial to understand that while we can’t guarantee specific grades (as they are determined by your professors at your institution), we can absolutely assure you that you will receive a high-quality paper.
Our commitment extends to meticulously checking the plagiarism ratio, ensuring the accuracy of the title page, maintaining proper formatting, cross-checking the reference page, and attending to all the intricate details that make up an excellent paper. Your academic success is our goal, and we’re here to provide you with the best possible support.
The paper failed
Our team of top-quality Experts at DNP Project Help takes pride in our track record of consistently satisfying our customers. We stand by the quality of our work and are confident in our ability to deliver success.
For your peace of mind, we offer a guarantee: If, for any reason, you receive an F grade on a paper provided by our company, you have the option to make a claim within 21 days. This claim period begins from the date your paper was submitted.
We are committed to your academic success, and your satisfaction is our priority. If you ever encounter such a situation, please don’t hesitate to reach out within the designated timeframe, and we’ll be here to assist you.
How to claim a refund
If you encounter technical issues, like being charged twice for a single order, and wish to request a refund, we kindly ask you to reach out to our customer support team. This allows us to promptly address the matter and take the necessary actions to resolve it.
Additionally, please be aware that if you wish to make a claim, you should notify us within 21 days of receiving your paper.
We also request that our clients refrain from involving third parties, such as credit card facilitators or legal authorities, in this matter. We are committed to working directly with you to ensure a swift and satisfactory resolution. Your cooperation is greatly appreciated, and we’re here to assist you in every way we can.
Duration of refunds
We want you to know that our customers have the right to request a refund within a specific time frame. As per our refund policy, you are eligible to request a refund within 21 days of the delivery date. Please be aware that any claims made after this 21-day period will not be eligible or accepted.
Your satisfaction is important to us, and we aim to provide a clear and fair refund policy to serve you better. If you have any questions or need further assistance, please feel free to reach out.
The chargeback
At DNP Project Help, we kindly request our customers to refrain from filing a chargeback. We believe that open communication is the best way to address any issue, and we encourage you to reach out to our customer service team for resolution.
Please be aware that customers who initiate a chargeback may be listed as fraudulent customers. Additionally, if we discover that our product or service is being used for illegal purposes, we reserve the right to take appropriate legal action.
Our goal is to work together to find solutions and ensure your satisfaction. If you have any concerns or need assistance, please don’t hesitate to contact us.
Proceeding and finalization of refunds
- Our Quality Assurance Department typically requires up to 48 hours to thoroughly analyze any issue. If the matter is found to be legitimate, we will promptly notify our higher management, and a refund will be processed.
- During this process, we kindly request the cooperation and patience of our customers as we work to identify the root cause of the concern. Rest assured, if your refund is genuinely approved, we will release it within 24 hours.
- Please note that approval from our Quality Assurance Department is a necessary step before a refund can be issued, provided that all the conditions mentioned above are met. Your understanding and support are greatly appreciated as we aim to provide a fair and efficient resolution.
